Terms and conditions

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Cancellations accepted up to 24 hours before your appointment. Within 24 hours of the service, cancellations will be charged 50% of the scheduled cost.

Consultations at The Skin Clinic Essex are compulsory for treatments. 

If it is decided you are not suitable for the treatment this will be discussed and explained why at the consultation.

We reserve the right to refuse treatment if the treatment is deemed as either not suitable for any reason, not likely to be successful, or if there are concerns regarding client expectations or client compliance. Please be aware that individual results for any treatment may vary from person to person and that results are not guaranteed. 

It is expected that you will follow the guidance on preparation for treatments that require a specific protocol. 

Failure to follow the preparation protocol may result in cancellation of your treatment. There is no obligation to go ahead with the treatment on the day.

All clients must be 18 years old at the time of treatment.

It is a legal requirement to show valid ID prior to the treatment. 

 All top up appointments must be made 2 weeks, no later than 3 weeks after the review appointment. 

Any queries made after 3 weeks could result in an additional charge.

In the event a complication arises, Please understand the clinic is not open 24 hours and it is your responsibility to seek medical help.

The Skin Clinic Essex will not be liable in contract, or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. 

It is the client’s responsibility to ensure that he or she provide The Skin Clinic Essex with all the relevant medical details and history prior to each treatment. The Skin Clinic Essex will not be liable for any damage that occurs as a result of the client’s failure to disclose full medical details.

Any corrective work, or any added treatment deemed necessary is provided at the follow- up appointment. 

We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

Complaints should be made by e-mail. We aim to acknowledge complaints within 5 working days.

Refunds are not issued for goods or services that have been provided however, we may, at our discretion honour refunds on treatments if we deem it justified.

Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment.